Welcome Cameroon

Cancellation policy

Plans change, especially when you travel from far away. Here is exactly what happens if you need to cancel or change your booking.

Last updated: September 2026

Securing your booking

  • Your request is free. We confirm availability and the final price on WhatsApp and by email.
  • Your dates are secured once we receive a deposit of 30% of the total (bank transfer or MTN / Orange Mobile Money).
  • The balance is paid no later than your arrival day.

Apartments: cancelling

  • 30 days or more before arrival: full refund of your deposit.
  • 14 to 29 days before arrival: 50% of your deposit is refunded.
  • Less than 14 days before arrival, or no-show: the deposit is kept.
  • December holidays (arrivals from 15 December to 10 January): full refund up to 30 days before arrival; after that the deposit is kept.
  • Leaving early: nights not used are not refunded.

Changing your dates

  • You can move your stay once, free of charge, if you ask at least 14 days before arrival and the new dates are available. Your deposit moves with you.
  • If the new dates cost more, you pay the difference; if they cost less, we refund the difference according to this policy.

Airport pickup, drop-off and car with driver

  • Free cancellation up to 24 hours before the pickup time.
  • Less than 24 hours before, or if the driver waited and you didn't come: the trip is charged in full.
  • Flight delayed? No extra charge: we follow your flight. Flight cancelled? We move your pickup to your new flight at no cost.

Arrival pack

  • Free cancellation up to 48 hours before arrival. After that we have already done the shopping, so it is charged.

If we have to cancel

  • In the rare case we cannot provide your apartment (serious damage, for example), we offer you an equivalent or better apartment, or a full refund of everything you paid, your choice.

Refunds

  • Refunds are sent within 14 days, using the same method you paid with.
  • Bank or Mobile Money fees charged by your provider are not refunded.
  • To cancel or change a booking, message us on WhatsApp or by email with your booking reference (WC-…). The time of your message counts.

Questions? Message us on WhatsApp.

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